Refund Policy

Return & Refund Policy

Thank you for choosing iTitans. We appreciate your trust in our services and strive to deliver high-quality solutions to every client. Our goal is to ensure a smooth and satisfactory experience when you purchase or use any of our services.

Like any professional service provider, certain terms apply to all transactions made with iTitans. By purchasing our services or placing an order, you agree to the terms outlined in this Refund Policy as well as our Privacy Policy and Terms of Service.

Definitions and Key Terms

To make this policy clear and transparent, the following terms are defined as:

• Company: When this policy refers to "Company", "we", "us", or "our", it refers to iTitans, the company responsible for providing services under this Refund Policy.
• Customer: Refers to any organization, or business entity that purchases or subscribes to services offered by iTitans.
• Service: Refers to any solution, product, or digital service provided by iTitans, including but not limited to web development, mobile app development, software development, digital marketing, SEO, or related technical services.
• Website: Refers to the official website of iTitans, through which services, products, or information are provided.
• Device: Any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.
• You: Any individual or entity that registers for, purchases, or uses services provided by iTitans.

Refund Eligibility

We aim to provide excellent service and ensure client satisfaction. However, if you experience any issues with a purchased service, you may request a refund under the following conditions:

• Refund requests must be submitted within 7 days of the purchase date.
• For service-based projects (such as development, marketing, or consulting), concerns must be reported within 5 business days of the project start date.
• All refund requests must be submitted in writing via email to our support team.
• Each refund request is reviewed individually by our team to determine eligibility.

Service Guidelines

For services such as website development, mobile applications, software development, or digital marketing, the following conditions apply:

• iTitans is not responsible for SEO performance, traffic fluctuations, or ranking changes unless SEO services are specifically purchased.
• We are not liable for performance issues caused by third-party plugins, APIs, hosting providers, or external software integrations.
• If clients provide content, images, branding materials, or code, iTitans is not responsible for copyright violations or legal claims associated with those materials.
• Optimization services such as image optimization, speed optimization, or performance tuning are only included if specifically agreed upon in the service package.
• We cannot guarantee full compatibility on all devices with unusual screen sizes, outdated browsers, or unsupported technologies.

Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Work has already been completed or substantially delivered.
• The project delay or issue was caused by lack of communication, missing materials, or delayed feedback from the client.
• The service has already been approved, launched, or deployed.
• Custom development work that has already been started.
• Dissatisfaction based on subjective preferences rather than agreed project scope.

Refund Processing

If a refund request is approved:

• The refund will be processed using the original payment method, where possible.
• Refund processing may take up to 30 business days depending on the payment provider or bank.
• Clients will receive a confirmation notification once the refund has been initiated.
• In some cases, partial refunds may be issued depending on the amount of work already completed.

Order Cancellation

In rare circumstances, iTitans reserves the right to cancel a service order, including but not limited to situations such as:

• Technical limitations
• Service unavailability
• Compliance issues
• Payment verification failure

If an order is cancelled by iTitans, a full refund will be issued if payment has already been made.

Your Consent

By purchasing services, creating an account, or using our website, you agree to the terms outlined in this Refund Policy.

Changes to This Refund Policy

iTitans reserves the right to update or modify this Refund Policy at any time to reflect changes in our services or legal requirements. Any updates will be posted on this page. Continued use of our services after updates means that you accept the revised policy.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us: